(TCO 2) Almost always listed as important for leadership success is/are ____. (Points : 3)

Basic intelligence

Clear and strong values

High level of personal energy

All of the above

Training

(TCO 2) Qualities belonging potentially to everyone, but possessed more fully by leaders, include all of the following except ____. (Points : 3)

Vision and enthusiasm

Stability and concern for others

Self-confidence and persistence

Vitality and integrity

Hearing and size

(TCO 2) Problems with ____, ____, and _____ are fertile fields for emotional instability that can reduce leadership effectiveness. (Points : 3)

Methods, procedures, and processes

Plant, equipment, and supplies

Products, environment, and government

Alcohol, money, and relationships

Education, liquidation, and infiltration

(TCO 2) Even if the spirit is willing, _____ and _____ are needed to fulfill the tasks of leadership. The leader needs ____. (Points : 3)

Strength and stamina; vitality

Money and machines; planning

Manpower and methods; organization

Order and materials; control

None of the above

(TCO 2) In ____, Stuart Levine and Michael Crom write about building trust in the workplace. His prescription includes ____, ____, and ____. (Points : 3)

“Habits of the Heart”; respect society’s rules, trust in time, and end bitterness

“The Road Less Traveled”; never travel alone, always take a friend, and be dependable

“A Great Place to Work”; do what you love, lend a helping hand, and be considerate

“The Leader in You”; deal openly with everyone, keep promises, and care about people

None of the above

(TCO 2) Different kinds of intelligence include all of the following except: (Points : 3)

Verbal/linguistic

Logical/mathematical

Visual/spatial

Bodily/kinesthetic

Memory/recall

(TCO 2) Over time, the shift in emphasis for business success has been from _____ to ____. (Points : 3)

Communities to systems

Command and control to relationship management

Innovation to hierarchy

Team building to skill building

None of the above

(TCO 2) _____ describes how difficult the leader’s job can be: “Since no important decision ever pleases everyone in an organization, the leader must also absorb the displeasure, and sometimes the severe hostility, of those who would have taken a different course.” (Points : 3)

Peter Drucker

Margaret Wheatley

Chris Argyris

Douglas McGregor

Ken Blanchard

(TCO 2) In the passage, “He Made Me Feel Important,” Vince Lombardi influenced his players because of his: (Points : 3)

Physical size Charismatic personality

Native intelligence

Personal insecurity

Job knowledge

(TCO 2) An important factor in determining leadership effectiveness is _____ based on preferred styles of leading and following. (Points : 3)

The number used

Income and geography

Size and distance

Leader-follower compatibility

All of the above

(TCO 5) The leadership philosophy behind quality improvement efforts is both ____, based on ____, and ____, concerned with ____. (Points : 3)

Technical; information systems; and strategic; business ethics

Hard; scientific management, and soft; human side of work

Masculine; support; feminine; power

Current; empirical data; historic; social influence

None of the above

(TCO 2) Ghiselli identified six traits as being important for effective leadership. Which of the following is not one of them? (Points : 3)

Supervisory ability

Initiative

Intelligence

Strong ego

(TCO 2) The cornerstone of Shackleton’s leadership behavior included all but one of the following: (Points : 3)

Leading by example

Communicating a vision

Keeping records

Maintaining a positive attitude

(TCO 3) A leader’s use of _____ and _____ is effective only for a short period of time. (Points : 3)

Psychological size and overbearance

Experience and skill Patience and understanding

Knowledge and ability

None of the above

(TCO 3) Employee participation has been shown to have a _____ impact on business success. (Points : 3)

Positive

Negative

Neutral

None of the above

(TCO 5) Deming worked with the _____ and helped to rebuild their economy. (Points : 3)

English

Japanese

Germans

Soviets

(TCO 3) Good ways to be a servant leader include: (Points : 3)

Get out of the executive suite and onto the floor

Get out of the headquarters and into the field

Get out of the ivory tower and into the real world

All of the above

None of the above

(TCO 3) Through _____ and ____, the older community passes on ethics to young people. (Points : 3)

Modeling and socialization

Command and control Self-study and self-leadership

Rules and regulations

Preaching and teaching

(TCO 5) The self-fulfilled person possesses all of the following except: (Points : 3)

Intimacy

Goal-directedness

Accurate perception of reality

No need for privacy

(TCO 5) All of the following motivational levels and psychological needs are correctly matched except: (Points : 3)

First Level – physical needs

Second Level – security needs

Third Level – self-fulfillment needs

Fourth Level – social esteem needs

(TCO 5) A company that promotes communication, employee relations, and the open-door policy would interest an applicant at the: (Points : 3)

Third motivation level

Fifth motivation level

Fourth motivation level

None of these levels

(TCO 3) Beliefs and values of the participative leader include: (Points : 3)

Full and free communication

Reliance on consensus to manage conflict

A basically human bias emphasizing the importance of individuals

All of the above

None of the above

(TCO 5) Physical and emotional needs that motivate behavior include: (Points : 3)

Survival and security

Belonging and respect

Self-fulfillment

All of the above

None of the above

(TCO 5) The nature of one’s work is particularly critical in satisfying _____ needs. (Points : 3)

Self-fulfillment

Physical needs

Affiliation needs

Security needs

(TCO 1) A leader’s ability to _____ and _____ is essential for leadership success. (Points : 3)

Understand people, deal with them effectively

Understand finance, keep technically proficient

Manipulate others, retain personal power

Live a balanced life, support the arts

None of the above

(TCO 5) Jeffrey Pfeffer shows that _____ correlates positively with motivation, and identifies _____ practices that successful companies share. (Points : 3)

Profit; seven

Safety; three

Enthusiasm; 10

All of the above

None of the above

(TCO 5) Proven policies and techniques that have positive effects on employee morale include all of the following except: (Points : 3)

Introduce a group bonus plan

Increase the amount and types of group interaction Assign whole tasks, including preparatory and finishing work

Eliminate rewards based on job classification

Reduce the number of hierarchical levels

Allow workers to determine their own work methods

(TCO 5) If less than _______  percent of your job is enjoyable, there is a morale problem. (Points : 3)

10

20

40

80

(TCO 5) A continuum of empowerment, least to most, is as follows: (Points : 3)

Scientific management, industrial democracy, human relations training

Kibbutzim, job enrichment, collective bargaining

Suggestion box, quality circles, self-directed work teams

Quality improvement teams, safety meetings, labor/management codetermination

None of be above

(TCO 5) The effective leader gives attention to: (Points : 3)

Super stars

Fallen stars Middle stars All of the above

The team, not individuals

(TCO 5) (1) Define and (2) discuss the five sources and types of power (10 points). (3) Using these sources of power, illustrate clearly how a boss (or a teacher) has used their power over you in the past that either went well or did not (10 points). (Points : 20)

(TCO 1,4) (1) Describe the power and influence the use of effective words has in motivation and leadership. Please use specific examples from your personal experience. (2) Describe the role of a participative leader who works with employees and does NOT impose solutions. (Points : 20)