(TCO 3) Ethics is derived from the _____ word ethos, referring to a person’s inner character and fundamental orientation toward life. (Points : 5)

Hebrew

Roman

Greek

English

French

(TCO 3) The effective leader holds _____ as a central value and foundation for all other values. (Points : 5)

Power Custom

Success

Truth

None of the above

(TCO 3) In dealing with moral dilemmas, organizations typically reflect one of three ethical climates: (Points : 5)

Strong central leaders; democratic leadership; no leaders

Self-centered; other-centered; no-centered

Law of the jungle; agrarian society; free market economy

Profit-maximizing; trusteeship; quality of life management

None of these

(TCO 7) Committee projects, employee involvement teams, and group activities are preferred by _____ personality types. (Points : 5)

Traditional

Participative

Universal

Individualistic

(TCO 4) Organizations must effectively manage five team processes for the team concept to work: (Points : 5)

Buy in, accountability, learning, infrastructure, partnering

Assembly, identification, organization, implementation, disbursement

Conflict, collaboration, motivation, understanding, achievement

Fact-finding, theorizing, executing, consolidating, learning

All of the above

(TCO 4) A leader can create a high performance team by: (Points : 5)

Showing enthusiasm for the work of the group

Making timely decisions based on group goals

Keeping people informed about progress

Putting others first and self-last

All of the above

(TCO 4) All of the following are important questions to ask during team building exercises, except: (Points : 5)

Who are we to blame?

What should be our goals?

What is our purpose?

How should we work together to fulfill our potential?

(TCO 8) The effective leader … (Points : 5)

Is sensitive to diverse cultural backgrounds

Considers the character of each individual

Considers the needs of each individual

All the above

(TCO 9) The workplace can include many changes in structure, tasks, and ____. (Points : 5)

Technology

People

History

Both Technology and People

(TCO 7) All but one of the following are steps that help close communication gaps caused by personality differences. (Points : 5)

Be tolerant

Be quiet

Talk it out

Give a little

(TCO 3) The quality of _____ is possessed by all truly great leaders: (Points : 5)

Looking before leaping

Doing the right thing for the right reason

Following-up on decisions

Considering alternative courses of action

Never telling a lie

(TCO 4) Group member roles that reduce group success are: (Points : 5)

Ego tripper, negative artist

Above it all, aggressor

Jokester, avoider

All of the above

None of the above

(TCO 8) The practices that are considered most important in dealing with diversity are: (Points : 5)

Top management’s personal involvement; targeted recruitment

Internal advocacy groups; inclusion of diversity in performance evaluations

Diversity training groups; work and family policies that support diversity

All of the above

None of the above

(TCO 9) Types of leadership training interventions include: (Points : 5)

One-on one coaching

Formal education

On-the job learning

All of the above

None of the above

(TCO 9) Which of the following conditions is not conducive to growth? (Points : 5)

People grow when there is a felt need

People grow when their plans move from general goals to specific actions

People grow when they are coerced by an autocratic leader

People grow as they move from external to internal commitment

(TCO 9) _____ focus and energize people, _____ reinforces and encourages people, _____ is needed to correct and modify behavior. (Points : 5)

Activities; practice; teamwork

Studies; repetition; analysis

Goals; recognition; feedback

Projects; measurement; planning

None of the above

(TCO 6) _____ is a careful search for excellence, which involves taking the absolute best as a standard and trying to surpass it. (Points : 5)

Top grading

Bottom lining

Pin pointing

Bench marking

None of the above

(TCO 6) Performance management skills include: (Points : 5)

Preparation, execution, evaluation

Tasks, relationships, ideas

Reading, writing, speaking

Clearly communicating goals, coaching others to succeed, correcting poor performance

None of the above

(TCO 6) Performance reviews should include which three steps? (Points : 5)

Preparation, implementation, follow-up

Job design, wage administration, evaluation

Individual report, group report, organizational report

Thinking, doing, discussion

Content, process, application

(TCO 10) Performance management is a critical element of effective leadership. One part establishes direction and clarity of assignment. It is: (Points : 5)

Performance planning

Performance coaching

Correcting poor performance

None of the above

TCO 4) This question has multiple parts. Our text provides five techniques that help reduce the tendency towards groupthink in the decision-making processes. (I) Describe each technique in your own words, and (II) explain which symptoms of groupthink each technique is used to control or reduce, and why it works that way. (Points : 30)

(TCO 2) (I) Describe the following leadership qualities: ability, enthusiasm, stability, and concern for others. (II) Use examples from our book to provide the details of how each quality enhances leadership effectiveness. (III) Explain what results from lack of this quality in a leader. (Points : 30)

(TCO 3) Describe four ways that power and psychological size can be abused. For each abuse, describe a solution to the problem created by that abuse. (Points : 20)

(TCO 8) I. Describe five ways to manage diversity effectively. II. Rank order these strategies, and explain why you ranked them as you did, using examples to clarify your rankings. (Points : 20)