Description

BUSN 258 Entire Course Week 1 – 8

 

BUSN 258 Week 1 Assignment

BUSN 258 Week 1 DQ 1 Customer Service – Impact

BUSN 258 Week 1 DQ 2 Building Relationships

BUSN 258 Week 2 Assignment

BUSN 258 Week 2 You Decide

BUSN 258 Week 2 DQ 1 Selling

BUSN 258 Week 2 DQ 2 Listening

BUSN 258 Week 3 Case Study; Macy s Customer Service

BUSN 258 Week 3 DQ 1 Customer Contact

BUSN 258 Week 3 DQ 2 The Web

BUSN 258 Week 4 Assignment

BUSN 258 Week 4 Midterm (2 Versions)

BUSN 258 Week 4 DQ 1 The Unreasonable Customer

BUSN 258 Week 4 DQ 2 Trends

BUSN 258 Week 5 Assignment

BUSN 258 Week 5 DQ 1 Customer Feedback

BUSN 258 Week 5 You Decide

BUSN 258 Week 5 DQ 2 Customer Recovery

BUSN 258 Week 6 Case Study; LL Bean & AT&T

BUSN 258 Week 6 DQ 1 Customer Expectations

BUSN 258 Week 6 DQ 2 Customer Loyalty

BUSN 258 Week 7 Assignment

BUSN 258 Week 7 You Decide

BUSN 258 Week 7 DQ 1 Emotional Labor

BUSN 258 Week 7 DQ 2 Employee Empowerment

BUSN 258 Week 8 Final Exam (2 Versions)